How can I update payment information for my facility's GoodTherapy.org account?
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Log in to your GoodTherapy.org Dashboard here.
- From your Dashboard, click on the “Update Payment Information” link under the “Administrative Account” section on the left side of the screen.
- Complete the form with your current credit card information. Be sure to enter the billing address associated with your credit card.
- After double-checking the form for accuracy, click the “Save” button at the bottom of the page.
Please note: This form will only update the card information we have on file for you. It will not initiate a charge. Your card will be charged either monthly or annually, according to the payment schedule you signed up for. If payment is currently due, your card will be charged later that day, and you should no longer receive emails from us asking you to update your payment information. If you continue to receive these automatic emails, it means your card is still being declined for some reason. If this happens, contact your bank to see why your card is being declined.
If you need further assistance, please email us here or contact our support team Monday through Friday 8 a.m. to 4 p.m. Pacific (11 a.m. to 7 p.m. Eastern) at 888-563-2112 ext. 2.
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